FDIC Consumer News - Fall 1998: For More Information

For More Information	*For questions about consumer or civil rights laws, or complaints involving a specific institution:* First attempt to resolve the matter with the institution. If you still need assistance, write to the institution’s primary regulator listed on this page. Although the FDIC insures nearly all banks and savings associations in the United States, the FDIC may not be the primary regulator of a particular institution.	For questions about deposit insurance coverage: The FDIC offers protection to consumers by insuring deposits up to $100,000 at federally insured banks and savings associations. For more information, contact the FDIC’s Division of Compliance and Consumer Affairs listed below. The National Credit Union Administration insures deposits up to $100,000 at federally insured credit unions and can be contacted at the address below.

Federal Deposit Insurance Corporation Supervises state-chartered banks that are not members of the Federal Reserve System. Insures deposits at banks and savings associations. FDIC 550 17th Street, NW Washington, DC 20429 Home Page: www.fdic.gov	*For information about consumer protections, including deposit insurance:* FDIC Division of Compliance and Consumer Affairs 550 17th Street, NW Washington, DC 20429 Phone: (800) 934-3342 or (202) 942-3100 Fax:(202) 942-3427 or (202) 942-3098 E-mail: consumer@fdic.gov	For questions, concerns or complaints about the Federal Deposit Insurance Corporation: FDIC Office of the Ombudsman 550 17th Street, NW Washington, DC 20429 Phone: (800) 250-9286 or (202) 942-3500 Fax: (202) 942-3040 or (202) 942-3041 E-mail: ombudsman@fdic.gov

Office of the Comptroller of the Currency Charters and supervises national banks. (The word “National” appears in the name of a national bank, or the initials “N. A.” follow its name.) Customer Assistance Unit 1301 McKinney Street Suite 3710 Houston, TX 77010 Phone: (800) 613-6743 Fax: (713) 336-4301 Home Page: www.occ.treas.gov E-mail: consumer.assistance@occ.treas.gov		Federal Reserve System Supervises state-chartered banks that are members of the Federal Reserve System. Division of Consumer and Community Affairs 20th Street and Constitution Avenue, NW Washington, DC 20551 Phone: (202) 452-3693 Fax: (202) 728-5850 Home Page: www.federalreserve.gov
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National Credit Union Administration Charters and supervises federal credit unions. Insures deposits at federal credit unions and many state credit unions. Office of Public and Congressional Affairs 1775 Duke Street Alexandria, VA 22314 Phone: (703) 518-6330 Fax: (703) 518-6409 Home Page: www.ncua.gov E-mail: pacamail@ncua.gov		Office of Thrift Supervision Supervises federally and state-chartered savings associations plus federally chartered savings banks. (The names generally identify them as savings and loan associations, savings associations or savings banks. Federally chartered savings associations have the word “Federal” or the initials “FSB” or “FA” in their names.) Consumer Affairs Office 1700 G Street, NW Washington, DC 20552 Phone: (800) 842-6929 or (202) 906-6237 Home Page: www.access.gpo.gov/ots E-mail: consumer.complaint@ots.treas.gov
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Some banking matters may involve state laws. For assistance, contact the appropriate state financial institution regulatory agency or state Attorney General listed in your telephone book and other directories.